Transactions refer to unique documents such as invoices, credits, invoice cancellations (storno), and credit cancellations that countX processes into your turnover.
To ensure fair pricing and avoid seasonality peaks, we calculate a rolling average of your transactions over the past 12 months (or fewer if you haven’t been with us for that long). This average is then used to determine your price level. 📊
Upgrade Alert! 🚀 As soon as your rolling average exceeds the threshold of your current subscription tier, you’ll be upgraded to the next level at the beginning of the following month.
If you have any questions about how your transactions are counted, feel free to reach out to your Customer Success Manager! We're here to help.