It is important to understand what services are covered by the hourly fee and what are not, especially those unrelated to the amount of monthly transactions you have.
Services Included in the Subscription Fee
The hourly fee covers the following services:
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Ongoing Personal Support: 📞 You receive continuous personal support via email and phone from the Customer Success Team.
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Simple Data Submission: 🗃️ Easy submission of monthly invoicing data through interfaces such as Amazon, easybill, JERA, and CSV upload in the customer portal.
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Automated Invoice Review and Validation: 🧾 Your invoices are automatically reviewed and validated for accuracy.
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Supported Onboarding and System Setup: 🚀 Assistance with onboarding and setting up the necessary systems.
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Intuitive Dashboard: 📊 Access to a user-friendly dashboard for managing VAT processing and documents.
Billing
🗓️ The services included in the subscription fee are billed monthly from the contract start date.
Conclusion
The subscription fee encompasses a wide range of supportive and automated services designed to facilitate your VAT processing and document management needs, independent of the volume of your monthly transactions.
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Included Services: Ongoing support, simple data submission, automated invoice review, onboarding support, and a user-friendly dashboard.
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Billing: Monthly billing from the contract start date.
Understanding what is included helps you manage expectations and ensure you are fully supported in your VAT processing needs.