Subscription and service

Find out everything you need to know about your countX subscription and our service here

• How will the migration to the new subscription model be handled? Will there be any downtime?
• If I decide to upgrade to the Professional Package, what is the process for making this change?
• Can I test the Core Package before deciding if it suits my needs?
• Is it possible to change subscription packages at any time?
• How will the change in invoicing procedures impact my current billing cycle?
• How are the transactions calculated which are the base for my price of the subscription?
• Will there be any changes to the customer portal or other tools I currently use as part of this transition?
• How will the changes affect the service I receive during the transition period (between the subscription packages)?
• Can I customize the services included in the Professional Package to better fit my specific needs?
• If I need a service that isn’t included in either package, is there an option to add it?
• How will this new subscription model benefit my business in the long term?
• What does "proactive outreach" include in the Professional Package?
• If I choose the Core Package, will I still have access to the customer portal for VAT submissions?
• What happens if I encounter an issue with my VAT compliance while on the Core Package?
• Can you please elaborate on all the services included in the Professional Package?
• Can I see a detailed comparison between the Professional and Core Packages?
• If I encounter an issue while on the Core Package, how can I get immediate support?