Upgrading to the Professional Package is simple! 😊
Here’s how the process works:
- Reach Out to Your Customer Success Manager (CSM): Simply contact your dedicated CSM, who will assist you with upgrading your account. You can do this via email or phone. Your CSM will explain the benefits of the Professional Package and how it can be tailored to your needs.
- Review of Current Services: Your CSM will provide you with details about the enhanced features included in the Professional Package, such as faster response times, preferential treatment, and an assigned customer success manager.
- Contract and Billing Adjustments: Depending on your current agreement, your CSM will guide you through any changes to your contract or billing cycle. This may include an updated pricing structure reflecting the Professional Package benefits.
- Account Update: Once confirmed, your account will be seamlessly transitioned to the Professional Package. You’ll receive access to the full range of services and benefits offered under this plan.
- Confirmation: After the upgrade is processed, you’ll receive a confirmation email with details about your new package and any additional resources or contacts you may need.
If you have any questions during the process, your CSM or the support team will be there to assist you every step of the way!