Get quick support for the Core Package through email support, self-service tools, upgrade options, and the ability to request phone assistance.
If you’re on the Core Package and need immediate help, here are your options:
- 📧 Email Support: Reach out to our support team via email, and we’ll respond within 4 working days. While this isn’t instant, we’ll make sure to address your issue as quickly as possible.
- 🛠️ Self-Service Tools: The customer portal allows you to handle most tasks independently, such as reviewing submissions, importing data, or managing VAT filings.
- 🔄 Upgrade Option: If you frequently face urgent issues, you can upgrade to the Professional Package at any time for immediate access to faster support, phone calls, and a dedicated Account Manager. 🚀
- 📞 Request a Phone Call (Extra Charge): If you need urgent assistance, you can also request a phone call from our support team at an extra charge. This way, you’ll get direct help for pressing issues without having to upgrade.
This flexibility ensures that even on the Core Package, you can access the support you need when something critical comes up!