If your file is not accepted, you might have overlooked something or not used our template. Please make sure to check the error message of the rejected file, where you can always see the reason for rejection. The most common mistakes are:
- The defined template is not used.
- Multiple tabs are present in the table.
- One of the defined columns has been deleted.
If none of the above issues apply, you can reach out to us at vat@countx.com. Please always provide a screenshot of the error message, as we cannot assist you without this information.