"Proactive outreach" means that if something irregular or problematic happens, your Customer Success Manager will reach out to inform you. 🚨 This ensures that even if you overlook an important email or miss a change requiring immediate action, we’ll alert you so you can take care of it promptly.
In contrast, with the Core Package, all information is available on the client portal, but it’s entirely up to you to stay informed and make sure everything is handled on time.